Terms and Conditions 18j – Guide Complete for Malaysia Members

By registering, accessing or using the 18j platform via the website 18j.onl or our official mobile app, you hereby agree to be bound by all Terms and Conditions stated in this document. If you do not agree with any part of these terms, you are not permitted to use our services.

These Terms and Conditions constitute a legally binding agreement between you as the user and the management of the 18j platform. This document should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form a complete user agreement.

To register and use the 18j platform, you must meet the following requirements:

• Be at least 18 years old on the date of registration.
• Be a legally competent individual capable of entering into a binding agreement.
• Not residing in a jurisdiction where online gambling is prohibited.
• Not previously restricted or banned from using the 18j platform.
• Register for personal use only and not on behalf of any third party.

During the registration process, you are required to provide accurate, complete, and up-to-date information. Providing false or misleading information during registration constitutes a violation of these terms and may result in account termination without compensation.

Each user is only permitted to own one (1) active account only. Multiple account ownership – whether using different information or through family members residing at the same address – is prohibited and may result in all associated accounts being frozen.

You are fully responsible for:

• Keep your password and account login details confidential.
• Ensure that no other party uses your account without authorization.
• Notify the 18j support team immediately if you suspect any unauthorized access to your account.
• Update your personal information should any changes occur.

18j shall not be liable for any losses arising from the use of your account by a third party as a result of your own negligence in maintaining account security.

The 18j platform supports a variety of deposit and withdrawal methods suited for Malaysian users, including local bank transfers, e-wallets such as Touch 'n Go eWallet and GrabPay, and cryptocurrency methods listed on the platform.

Deposit Requirements:

• The minimum deposit is set at the amount displayed on the platform's deposit page.
• All deposits must come from a legitimate source and must be your own funds.
• 18j reserves the right to hold the processing of suspicious deposits pending verification.
• Deposits using third-party credit cards or bank accounts that are not your own are strictly prohibited.

Withdrawal Requirements:

• Full KYC verification is required before your first withdrawal can be processed.
• Withdrawals will be processed to the same payment method used for your deposit, subject to availability.
• Withdrawal processing time is typically between 15 minutes and 24 hours, depending on the payment method and account verification level.
• Daily and monthly withdrawal limits apply based on your VIP membership tier.
• 18j reserves the right to delay withdrawals that require further security review for an indefinite period.

18j offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to specific conditions stated on their respective promotion pages, and the following general terms apply to all bonus types:

• Rollover Requirement: Each bonus has a rollover requirement that must be met before any withdrawal from that bonus balance is permitted.
• Validity Period: Unused bonuses will expire automatically after the specified period.
• One Active Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Prohibited Conduct: Using multiple accounts or other methods to claim duplicate bonuses is prohibited and may result in account termination.
• Promotion Changes: 18j reserves the right to modify, suspend or terminate any promotion without prior notice.

All games available on the 18j platform — including Live Casino, Slots, bingo, Fish Shooting Games, Sports Betting, and others — are subject to their own specific rules. The following general rules apply to all games:

• Game results are final and cannot be disputed unless there is clear evidence of a technical error confirmed by 18j.
• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• In the event of a technical disruption during gameplay, 18j will use server records to determine the valid outcome.
• Minimum and maximum wagering limits are set for each game and are subject to change at 18j's discretion.
• Wagers placed during a known technical disruption may be voided and the balance returned to your account.

18j is committed to promoting responsible gaming practices. We provide a range of tools to help you manage your playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through the account settings page.
• Loss Limit: Set a maximum loss amount over a period of your own choosing.
• Session Limit: Set a maximum duration for each gaming session.
• Self-Exclusion: Take a break from the platform for a duration of your choice – from 24 hours to several weeks.
• Self-Exclusion: The option to permanently self-exclude from the platform if needed.

If you are concerned about your own or someone else's gaming habits, we encourage you to visit the Responsible Gaming ours for further information and support resources.

The collection, use, and storage of your personal data by 18j is fully governed by Privacy Policy ours, which complies with the Malaysia Personal Data Protection Act 2010 (PDPA).

In summary, you agree that 18j may:

• Collect personal information you provide during registration and use of the platform.
• Use that data for identity verification, transaction processing, and service improvement purposes.
• Sharing information with third-party service providers involved in platform operations, subject to strict confidentiality agreements.
• Retain your data for the period required by law or operational needs.

The following are strictly prohibited on the 18j platform and may result in immediate account termination:

• Registration or use of the platform by individuals under the age of 18.
• Owning or using more than one account.
• Using another person's personal information to register or use the platform.
• Any form of fraud, including manipulation of games or the payment system.
• The use of bot software, macros, or any automation that affects gameplay.
• Attempting to exploit bugs or technical vulnerabilities in the platform.
• Abuse of the bonus or promotions system, including through coordination with other users.
• Using the platform for money laundering or any other illegal activities.

To the extent permitted by Malaysian law, 18j and its management shall not be liable for:

• Any financial losses incurred as a result of gaming on the platform.
• Service disruptions arising from system maintenance, technical failures or circumstances beyond our control.
• Losses resulting from unauthorised access to your account due to your own negligence.
• Third-party actions beyond the control of 18j management.

18j's total aggregate liability to you under any circumstances shall not exceed the net deposit amount you made in the 30 days preceding the claim.

18j reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our sole discretion. Significant changes will be communicated to you via:

• A pop-up notification upon logging in to your account.
• Email to your registered address (where applicable for material changes).
• Update the "Last Updated" date at the top of this page.

Continued use of the 18j platform following any amendments constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and contact us to close your account.

If you have any questions regarding these Terms and Conditions, or require further clarification on any section of this document, our support team is ready to assist you:

• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
• Support Email: [email protected] (displayed as text only)
• FAQ: Visit the FAQ ours for answers to common inquiries.

Our typical response time is within 2 hours for Live Chat and 24 hours for email inquiries on business days. These Terms and Conditions are governed by the laws of Malaysia, and any disputes will be resolved through the jurisdiction of Malaysian courts.